Frequently asked questions

01.

WHAT IS DUTY OF CARE?

Duty of Care refers to the moral and legal obligation of an organisation to ensure the safety and wellbeing of its employees. Some countries have clearly defined laws regarding Duty of Care while others don’t. In any case, it is important that an organisation is compliant with Duty of Care best practices.

01

02

02.

HOW TO BECOME DUTY OF CARE COMPLIANT?

Policies are important to achieve a robust and dynamic Duty of Care setup. Most organizations need to engage with external service providers to become fully compliant. Implementing a robust Duty of Care setup doesn’t have to be expensive or time consuming, however, getting an overview of the requirements can be difficult. For that very reason, Guardian offers an exclusive Duty of Care check-up, highlighting the needs of your organisation in relation to its risk and travel profile. Contact us to hear more about our Duty of Care check-up.

03.

Why is duty of care important?

A robust Duty of Care setup is an organisation’s personal insurance against critical incidents. Not having a setup will leave the organisation unprepared if – or when – a crisis occurs. This can be costly, time consuming, and damaging to the reputation of your organisation. The question is: can you afford to not to be compliant?

03

04

04.

what is travel security?

Travel security encompasses many different things. However, a few key elements are important for people travelling, and working in, challenging environments. These include training, informed consent, travel insurance, safe means of transportation, and a crisis management setup. Read more about travel security here.

05.

what is crisis management?

How does an organisation handle a crisis most effectively? The short answer: by being well prepared. A crisis has the potential to severely impact an organisation’s financial status, its reputation, and its brand – these problems can be difficult to solve within the existing setup of your company.

Thorough preparation requires two elements. First, robust and up-to-date crisis management policies. Second, a clearly organised and trained crisis management team. Read more about our crisis management services here or contact us to hear more.

05

06

06.

what is heat?

HEAT (or Hostile Environment Awareness Training) is a course designed for people who travel and work in high-risk areas. The training is internationally recognised and often a requirement before trips or deployments to medium- and high-risk areas. Read more about our HEAT here.

07.

what is a fixer?

A fixer is someone with extensive local knowledge and a strong network. A good fixer will help you solve any obstacles to your travels including entry into the country, getting you safely around, and keeping you away from difficult or dangerous situations. In other words – a fixer clears the way ahead and helps you focus on your work while travelling. Read about our network of fixers.

07

08

08.

what is a travel management platform?

A travel management platform is a digital tool that helps your organisation maintain a comprehensive overview of where all your travellers are. Our travel management platform enables you to check-in and maintain contact with your travellers, ensuring that their travels are proceeding according to plan; access risk information, so that you can provide your travellers with the tools that they need; and automatically be informed of relevant incidents across the globe that may affect your travellers, so that you can respond in a timely manner. Learn more about the features available on our platform and how it can help your organisation here.

09.

HOW CAN OUR ORGANISATION BENEFIT FROM E-LEARNING?

Our e-learning courses are designed for people travelling to low- and medium risk areas. It provides organisations and travellers with the ultimate flexibility, as courses can be completed when it suits the individual traveller and can be paused and resumed if something comes in the way. We provide different e-learning courses depended on the needs of your organisation. Read more about our standard and tailored courses here.

09